Shipping policy
At hikingbackpack,we aim to provide customers throughout the United States with a clear and dependable delivery experience. The estimated processing and transit times, available carriers, shipping charges, and tracking details are explained below. Standard shipping is provided free of charge for eligible U.S. orders.
Shipping Locations
This shipping policy applies to orders delivered to valid residential and commercial addresses within the United States. We currently do not offer international shipping.
Delivery Times
The following estimates explain when you can expect your order:
Order cutoff time: 5:00 PM EDT. Orders submitted after the daily cutoff will begin processing on the next business day.
Order handling time: 2–4 business days, Monday through Friday. This period includes order verification, preparation, and packaging before the shipment is transferred to the carrier.
Estimated delivery time: 1–3 business days after the order has shipped. Actual delivery may vary depending on the destination, carrier operations, weather conditions, or other circumstances outside our control.
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Carrier Services
Depending on the delivery address and package requirements, orders may be shipped through one of the following carriers:
USPS
UPS
FedEx
The carrier selected for an order will be shown in the shipping confirmation email whenever available.
Shipping Costs
Free Shipping: Standard shipping is free for all eligible orders delivered within the United States. No minimum purchase amount is required.
Customers will see the applicable shipping method and final shipping charge, if any, before completing checkout.
Delivery Issues
If an order is delayed, missing, or delivered in damaged condition, please email our customer service team as soon as possible. Include your order number and a description of the issue. Photographs of damaged products or packaging may be requested to help us review the matter.
We will examine the available tracking information and contact the shipping carrier when necessary. Although carrier delays may be outside our direct control, we will make a reasonable effort to assist with resolving the issue.
Customers are responsible for entering a complete and accurate delivery address during checkout. Please contact us promptly if you notice an address error. Once an order has been shipped, we may be unable to change or redirect it.
Tracking Your Order
After your order has been transferred to the carrier, a shipping confirmation email containing the tracking number will be sent to the email address used at checkout. Tracking information may require up to 48 hours to display its first update.
Questions?
If you need assistance with shipping, delivery, or tracking, please contact our customer service team by email. To help us respond efficiently, include your order number in your message.
Contact Information
Business Name: HIKING BACKPACK LLC
Address: 100 Front Street, Swink, Oklahoma 74761
Email: support@hikingbackpack.vip
Customer Service Hours:
Monday – Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday & Sunday: Closed
We typically reply to customer emails within 1–2 business days.
Thank you for shopping with hikingbackpack.
We appreciate your business and look forward to serving you