Refund policy
hikingbackpack
Website : https://hikingbackpack.vip/
Country : USA
Address : 100 Front St, Swink, Oklahoma 74761
Email : support@hikingbackpack.vip
Contact : Contact Us
Not Quite Right? We’re Here to Help.
At hikingbackpack, we want you to feel confident about every purchase. If an item does not meet your expectations, you may request a return in accordance with the conditions below. Our return process is designed to be clear, fair, and easy to follow.
Your Return Eligibility
Most products purchased through our website may be returned within 30 days of delivery. To qualify for a return, the product must meet the eligibility requirements outlined in this policy.
Return Policy Overview
Return Window: Return requests must be submitted within 30 days after the order is delivered.
Condition: Products must be unused, unworn, and in their original condition, with all packaging, labels, accessories, manuals, and included components.
Proof of Purchase: A valid order number or other proof of purchase is required.
Support: Our customer service team will provide return instructions after reviewing your request.
Return Shipping Costs
Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or different from what you ordered, HIKING BACKPACK LLC will cover the authorized return shipping cost.
Change of Mind / Wrong Size / Personal Preference: Customers are responsible for return shipping costs when returning an item because of a change of mind, an incorrect size selection, or personal preference. Original shipping charges are non-refundable unless required by applicable law.
How to Start a Return
- Email support@hikingbackpack.vip within 30 days of delivery. Include your order number, the item you wish to return, and the reason for the request.
- Our customer service team will review your request and send you the applicable return authorization and instructions.
- Place the product securely in its original packaging with all labels, accessories, manuals, and included parts.
- Attach the authorized return label when one is provided. Returns caused by a change of mind or personal preference may require you to purchase your own return label.
- Send the package through the carrier specified in the return instructions.
Tip: Keep your shipping receipt and tracking information until your return and refund have been completed.
Refund Process
After the returned product arrives, we will inspect it to confirm that it meets the requirements of this policy. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days for the credit to appear after it is processed. The exact posting time depends on your bank or payment provider.
If a return does not meet our eligibility requirements, we will contact you using the email address associated with the order.
Exchanges
If you would like another available size, color, or style, please contact us at support@hikingbackpack.vip. Exchange requests are subject to product availability and the same eligibility conditions that apply to returns.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, personalization, or final-sale reasons. Any applicable restriction will be clearly disclosed on the relevant product page before purchase. This does not affect your rights if an item arrives damaged, defective, or incorrect.
Questions?
If you have questions about a return, refund, or exchange, please contact our customer service team before sending any product back. Unauthorized returns may delay processing.
Contact Information
Business Name: HIKING BACKPACK LLC
Address: 100 Front St, Swink, Oklahoma 74761
Email: support@hikingbackpack.vip
Customer Service Hours
Monday – Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday & Sunday: Closed
We generally respond to customer inquiries within 1–2 business days.
Thank you for shopping at hikingbackpack.
We appreciate your business and look forward to assisting you.