Payment Policy
We are committed to providing a clear, reliable, and secure checkout experience. This Payment Policy describes the payment options available through hikingbackpack.vip, when customers are charged, and how payment information is handled.
- Accepted Payment Methods
We may accept the following payment methods when they are enabled at checkout:
Visa
Mastercard
Payment availability can vary according to your location, device, browser, and checkout eligibility. The payment methods displayed during checkout are the options currently available for your order.
- Currency
All prices and transactions on hikingbackpack.vip are shown in United States Dollars (USD).
If you use a payment method issued outside the United States, your financial institution may convert the transaction into your local currency. It may also charge a currency-conversion or foreign-transaction fee. These charges are determined by your payment provider and are not collected or controlled by HIKING BACKPACK LLC.
- Payment Security
Payments are processed using the secure payment services available through our Shopify checkout. Payment information is transmitted over an encrypted connection and handled by the applicable payment processor.
HIKING BACKPACK LLC does not directly receive or store your complete credit or debit card number. Payment details are processed according to the security procedures of the provider selected at checkout.
- When You Are Charged
Your payment method is authorized or charged when you submit your order, depending on the payment option used. We begin processing an order only after the payment has been successfully approved.
After your order is accepted, a confirmation email will be sent to the email address entered at checkout. It will include your order number and a summary of the purchase. If you do not receive it, please check your spam or junk folder before contacting customer service.
- Failed or Declined Payments
If your payment is unsuccessful, please:
Confirm that your card and billing information were entered correctly.
Check that your payment method has sufficient available funds.
Contact your bank or payment provider for further information.
Try another payment method displayed at checkout.
We cannot complete or process an order until payment has been approved. HIKING BACKPACK LLC is not responsible for delays resulting from a declined, rejected, or incomplete transaction.
- Taxes and Additional Charges
Applicable sales tax will be calculated and displayed during checkout when required by law. Your order total, including the product price, applicable tax, shipping charge, and any valid discount, will be shown before you submit payment.
We will not add undisclosed store charges to your order after checkout. Fees independently charged by a bank, card issuer, or other financial institution are not controlled by HIKING BACKPACK LLC.
- Fraud Prevention
To help protect customers and prevent unauthorized transactions, orders may be reviewed for suspected fraud or unusual payment activity.
We may request additional information to verify a transaction, temporarily hold an order while verification is completed, or cancel an order when payment cannot be verified. If a canceled order has already been charged, the applicable amount will be returned to the original payment method. The time required for the refund to appear depends on the payment provider.
- Billing Information
Please enter accurate and complete billing information during checkout. Your billing address and other details should match the information associated with your payment method.
Incorrect, incomplete, or inconsistent information may cause verification delays, payment failure, order-processing delays, or order cancellation.
- Payment Disputes
If you notice an incorrect or unfamiliar charge related to an order, please email our customer service team before submitting a payment dispute or chargeback. Include your order number and a description of the issue so that we can review the transaction and assist you.
Contacting us first may allow the matter to be resolved more efficiently. This does not limit any rights provided by your card issuer or applicable law.
Contact Information
Business Name: HIKING BACKPACK LLC
Email: support@hikingbackpack.vip
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Address: 100 Front St, Swink, OK 74761, United States
Customer inquiries submitted outside our regular service hours will be reviewed on the next business day. We generally respond within one to two business days.